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Bematech Warranties and Policies

Warranty Period:

Touch Monitors: 3 years limited parts & labour warranty from original date of purchase.

Units That Require Maintenance:

Return to Hardware Page

Return & Repair Process:

    To return Logic Controls and Bematech products for repair during the warranty period or after expiration of the warranty period, a valid Return Merchandise Authorization (RMA) number from Bematech’s Customer Service Department is required. The RMA number, customer name and location must be clearly indicated on the outside of the returned package and on the enclosed packing list. Bematech cannot be held responsible for any products with packaging returned without an authorized RMA number. The Customer is responsible for packing the returned unit properly and for the cost of shipping the unit to Bematech. Additional damage caused in shipping due to poor packaging becomes the responsibility of the customer. Return shipping charges will be paid by Bematech on products under warranty via normal ground service for customers in the continental United States. Customers in all other geographies are responsible for return shipping charges from Bematech, NY. The customer is responsible for shipping charges to and from Bematech for products out of warranty or deemed not eligible for warranty coverage.

RMA Procedure:

  1. Obtain an RMA (click here).
  2. Download an RMA shipping label form
  3. Please mail RMA label to:
       999 South Oyster Bay Road
       Building #104
       Bethpage, NY 11714
  4. For further assistance:
       Phone: 516-248-0400 Option 2 for Support
       Hours of Operation: 9:00 a.m. to 5:30 p.m. ET, Monday to Friday

Efficiency Program:

Defective / Loaner Program:

    In the event of a defective touch monitor, Bematech will cross ship replacement (loaner) equipment, prior to receipt of the faulty unit. Bematech will use a 2-day shipping method* to minimize downtime at the customer’s location.

    In order to process this transaction, the customer must provide a valid credit card where an authorization for up to the full MSRP value of the product will be applied to the credit card. Once an RMA number is issued by Bematech technical support, the defective product must be received within 10 business days. If the product is not received within 10 business days, the credit card will be charged for the amount authorized.

    After defective unit is repaired, Bematech will ship the unit back to the customer. The customer then has another 10 days, upon arrival of the repaired unit, to ship the loaner equipment back to Bematech. Once loaner equipment is received by Bematech the credit card authorization will be removed from the customers card. Customer is responsible for shipping costs on the returning of loaner units.

    *This method is only available for US and Canada (excludes Hawaii and Alaska). For Canada, due to customs, delivery time may take longer than 2 days.

60-Day DOA:

What is DOA?

    Products that customers have determined to be open box Dead on Arrival (DOA) or otherwise known as Inoperable Upon First Use (IUFU) and where customers have refused a warranty repair. Products that present hardware symptoms that prevent basic operation, upon first use out of the box.

DOA’s Terms

    The DOA 60 day limited warranty periods hereof commence on the date of purchase by the end-user customer. These limited warranty provisions shall apply only to the end-user purchaser (first person or entity that purchased a new product for personal or business use and not for the purpose of distribution or resale). Products returned for DOA warranty service must be accompanied by proof of date of purchase and the model and serial number of the product. If at any time within the first 60 days of use, the product fails, Bematech will replace it with a new product.

    During DOA 60 day limited warranty period, to exercise this limited warranty, the purchaser must first contact the place of original purchase, or Bematech’s customer service.

    Bematech will expedite the shipment of the replacement product via 2 day shipping method*. For return of defective product, the purchaser will be instructed to return or deliver the defective product at Bematech’s expense.

    *This method is only available for US and Canada (excludes Hawaii and Alaska). For Canada, due to customs, delivery time may take longer than 2 days.f

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