Defective / Loaner Program:
In the event of a defective touch monitor, Bematech will cross ship replacement (loaner) equipment, prior to receipt of the faulty unit. Bematech will use a 2-day shipping method* to minimize downtime at the customer’s location.
In order to process this transaction, the customer must provide a valid credit card where an authorization for up to the full MSRP value of the product will be applied to the credit card. Once an RMA number is issued by Bematech technical support, the defective product must be received within 10 business days. If the product is not received within 10 business days, the credit card will be charged for the amount authorized.
After defective unit is repaired, Bematech will ship the unit back to the customer. The customer then has another 10 days, upon arrival of the repaired unit, to ship the loaner equipment back to Bematech. Once loaner equipment is received by Bematech the credit card authorization will be removed from the customers card. Customer is responsible for shipping costs on the returning of loaner units.
*This method is only available for US and Canada (excludes Hawaii and Alaska). For Canada, due to customs, delivery time may take longer than 2 days.